Privacy Policy

By using TRAYSITEK services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

Personal Information

• Name, email address, and phone number when you register
• Profile picture and personal preferences
• Payment information and billing details
• Driver license and vehicle information (for driver partners)
• Emergency contact information

Location Information

• Real-time GPS location for ride booking and navigation
• Pickup and drop-off locations
• Route information and travel history
• Approximate location when the app is not in use (with your consent)

Usage Information

• App usage patterns and preferences
• Trip history and ride ratings
• Communication with customer support
• Device information and unique identifiers

How We Use Your Information

We use the collected information for various purposes related to providing and improving our ride booking services:

• To facilitate ride bookings between users and drivers
• To process payments and maintain transaction records
• To provide customer support and respond to inquiries
• To improve our app functionality and user experience
• To ensure safety and security of all users
• To send important updates about our services
• To comply with legal requirements and regulations
• To prevent fraud and protect against unauthorized access

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

We share necessary information between riders and drivers to facilitate rides, including names, photos, vehicle details, and location information.

With Service Providers

We work with third-party service providers for payment processing, mapping services, customer support, and app analytics. These providers have access only to information necessary to perform their functions.

For Legal Compliance

We may disclose information when required by law, legal process, or government authorities, or to protect the rights, property, and safety of TRAYSITEK, our users, or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure payment processing through certified providers
• Employee training on data protection practices
• Regular backup and disaster recovery procedures

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a structured, machine-readable format
• Location Services: Control location sharing through your device settings

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Trip data: Retained for 7 years for legal and safety purposes
• Payment information: Retained as required by financial regulations
• Communication records: Retained for 3 years for customer service purposes
• Location data: Anonymized after 2 years

Third-Party Services

Our app integrates with various third-party services to enhance functionality:

• Google Maps: For navigation and location services
• Payment Processors: For secure payment processing
• Push Notification Services: For app notifications
• Analytics Services: For app performance monitoring
• Social Media Platforms: For optional social features

These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

TRAYSITEK services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We recommend reviewing this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: