Privacy Policy

TRAYSITEK

Last updated: August 5, 2025

1. Introduction

TRAYSITEK (“we”, “our”, or “us”) is a ride-booking platform designed to provide safe, efficient, and reliable transportation services. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the TRAYSITEK mobile application and website.

We comply with applicable data protection laws, including the Philippines Data Privacy Act of 2012, and follow Google Play User Data policies.

By using TRAYSITEK, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information when you create or use an account:

Full name
Email address
Mobile phone number
Profile photo
User preferences
Emergency contact details
Payment and billing information
Driver’s license and vehicle details (for driver partners only)

2.2 Location Information

We collect location data to enable ride services:

Real-time GPS location during active rides
Pickup and drop-off locations
Route and trip history
Approximate location when the app is not in use (only with your explicit permission)

Location access is used only for ride-related functionality, safety, and navigation.

2.3 Usage and Device Information

Ride history and trip ratings
App interactions and feature usage
Customer support communications
Device type, operating system, and app version
Unique device identifiers (used for security and fraud prevention)

3. How We Use Your Information

We use collected data strictly for legitimate and disclosed purposes:

To connect riders and drivers
To process payments and transactions
To provide navigation and location-based services
To ensure user safety and fraud prevention
To offer customer support and resolve issues
To improve app performance and user experience
To send service-related notifications (non-spam)
To comply with legal and regulatory requirements

We do not sell personal data to third parties.

4. Data Sharing and Disclosure

4.1 Sharing With Other Users

To complete a ride, we share limited data between riders and drivers:

Name and profile photo
Vehicle and driver details
Pickup and drop-off locations

4.2 Service Providers

We may share data with trusted third-party providers that help operate the app:

Payment processors
Mapping and navigation services
Cloud hosting and analytics providers
Customer support tools

These providers are contractually required to protect your data and use it only for authorized purposes.

4.3 Legal Requirements

We may disclose information if required by law, court orders, government authorities, or to protect the rights, safety, and security of TRAYSITEK and its users.

5. Data Security

We apply reasonable technical and organizational measures to protect user data:

Encryption of sensitive data
Secure authentication and access control
Regular system monitoring and updates
Secure third-party payment processing
Staff training on data protection

Despite our efforts, no system can guarantee 100% security.

6. Data Retention

We retain personal data only as long as necessary:

Account data: while your account is active
Trip records: up to 7 years for legal and safety compliance
Payment records: as required by financial regulations
Support communications: up to 3 years
Location data: anonymized or deleted after 2 years

7. User Rights and Choices

You have the right to:

Access your personal data
Correct inaccurate information
Request account deletion
Withdraw consent for marketing messages
Request data portability
Control location permissions via device settings

Requests can be submitted through our support contact.

8. Children’s Privacy

TRAYSITEK does not knowingly collect data from children under 13 years old. If such data is identified, it will be deleted immediately.

9. Third-Party Services

Our app may link to third-party services such as:

Google Maps
Payment gateways
Push notification services
Analytics platforms

These services operate under their own privacy policies. TRAYSITEK is not responsible for third-party practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and on our website with an updated revision date. Continued use of TRAYSITEK means acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or your data:

Email: traysitek@gmail.com
Phone: +639458171940
Address: San Jose City, Nueva Ecija, Philippines

Support Hours:
Mon–Fri: 8:00 AM – 8:00 PM
Sat–Sun: 9:00 AM – 6:00 PM

By using TRAYSITEK, you confirm that you have read, understood, and agreed to this Privacy Policy.